Support Engineer - Awign Expert

                 Support Engineer - Awign Expert

Remote Support Engineer (n8n & Node.js) - Full-Time | 5+ Years Experience

Role: Support Engineer - IT Support (Other)
Employment Type: Full Time, Permanent
Work Mode: Remote (Asynchronous)
Working Hours: 9 hours/day (9 AM EST – 6 PM EST)
Experience Required: 5+ Years
Industry: Internet / SaaS
Education: Any Graduate / Any Postgraduate

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Table of Contents

1. Introduction: Remote Support Engineer Opportunity

2. About the Role

3. Work Model and Job Details

4. Key Responsibilities

   • Custom Integrations with n8n & Node.js

   • Workflow Troubleshooting and User Support

   • Technical Support and Issue Resolution

   • Documentation and Knowledge Base Creation

   • Feature Development and Founder Collaboration

5. Required Skills and Expertise

6. Nice-to-Have Skills

7. Technology Stack Overview

8. Who Should Apply for This Role?

9. Why This Role Is a Strong Career Move

10. Job Highlights at a Glance

11. Application Readiness Checklist

12. Final Thoughts

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1. Introduction: Remote Support Engineer Opportunity

Are you an experienced Support Engineer who enjoys solving workflow problems, building automation, and working closely with users in a fast-moving SaaS environment? This fully remote Support Engineer role offers the chance to work directly with clients, build custom integrations, and contribute to product innovation—all while collaborating asynchronously with a global team.

This role is ideal for professionals with strong n8n expertise, solid Node.js skills, and hands-on experience with AI-powered tools who are looking for long-term, full-time remote work.

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2. About the Role

As a Support Engineer, you will play a critical role at the intersection of customer success, engineering, and product development. You will work directly with users to support workflows, troubleshoot technical issues, and build custom integrations tailored to real-world use cases.

Beyond support, you’ll also collaborate with the founder to help design, build, and launch new product features, making this role a blend of support engineering and product development rather than traditional IT support.

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3. Work Model and Job Details

This is a remote-first role with asynchronous communication as the default working style.

Key work details:

• Full-time: 9 hours per day

• Working hours aligned to EST (9 AM – 6 PM EST)

• Fully remote, no location restrictions

• Expected to be active on Gather.town throughout the workday for collaboration and availability

• Long-term, permanent role

This structure supports flexibility while ensuring strong real-time collaboration with users and internal stakeholders.

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4. Key Responsibilities

Custom Integrations with n8n & Node.js

You will design and build custom integrations for users using n8n and Node.js, enabling automation across multiple systems and APIs. This includes creating scalable workflows that solve real business problems.

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Workflow Troubleshooting and User Support

A core part of your role is troubleshooting workflow issues. You will:

• Diagnose automation failures

• Fix logic, data flow, or integration issues

• Communicate directly with users in clear, simple language

Strong problem-solving and communication skills are essential here.

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Technical Support and Issue Resolution

You will provide hands-on technical support for the application, ensuring issues are resolved efficiently and users remain productive. This includes handling edge cases, performance issues, and unexpected workflow behavior.

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Documentation and Knowledge Base Creation

You’ll write clear, user-friendly documentation, including FAQs, guides, and troubleshooting steps. Good documentation reduces repeated issues and improves the overall user experience.

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Feature Development and Founder Collaboration

During lighter support periods, you’ll collaborate directly with the founder to help build, test, and launch new features. Your insights from user interactions will directly influence product direction and improvements.

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5. Required Skills and Expertise

To succeed in this role, you must have:

• Fluent English communication skills (written and verbal)

• Expert-level knowledge of n8n

• Strong proficiency in Node.js / JavaScript

• Experience building or integrating AI tools and technologies

• Ability to work independently in a remote, asynchronous environment

• Strong workflow troubleshooting and debugging skills

This is a senior-level role designed for engineers who can operate with minimal supervision.

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6. Nice-to-Have Skills

While not mandatory, the following skills are highly valued:

• Experience with Cursor or Claude Code

• Familiarity with React or Next.js

• Working knowledge of PostgreSQL

• Experience using Drizzle ORM

• Exposure to modern SaaS architectures and automation platforms

These skills can significantly enhance your impact and growth within the role.

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7. Technology Stack Overview

You’ll be working with a modern, developer-friendly stack, including:

• n8n – Workflow automation

• Node.js / JavaScript – Backend logic and integrations

• AI tools & APIs – Intelligent automation and enhancement

• PostgreSQL – Data persistence (nice to have)

• Drizzle ORM – Database abstraction (nice to have)

• React / Next.js – Frontend familiarity (nice to have)

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8. Who Should Apply for This Role?

This role is ideal for professionals who:

• Have 5+ years of hands-on engineering experience

• Enjoy building automation and solving workflow problems

• Like working directly with users and clients

• Want a remote, long-term role with real ownership

• Are comfortable wearing multiple hats: support, engineering, and product collaboration

If you enjoy both technical depth and user interaction, this role is a great fit.

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9. Why This Role Is a Strong Career Move

• Fully remote-first with global flexibility

• Direct access to product leadership and decision-making

• Opportunity to influence product features and roadmap

• Exposure to AI-powered automation and modern tooling

• Long-term stability with a full-time, permanent position

This role offers much more than traditional IT support—it’s a chance to grow as a Support Engineer with real engineering impact.

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10. Job Highlights at a Glance

• Expert in n8n

• Proficient in Node.js / JavaScript

• Experience: 5+ Years

• AI tools experience required

• Remote, asynchronous work

• Optional exposure to Cursor, Claude Code, PostgreSQL, Drizzle ORM

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11. Application Readiness Checklist

Before applying, ensure you:

• Can demonstrate real-world n8n workflows

• Have experience troubleshooting complex automations

• Are comfortable communicating directly with users

• Can work EST hours consistently

• Enjoy documentation and collaboration

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12. Final Thoughts

This Remote Support Engineer (n8n & Node.js) role is a rare opportunity to combine automation engineering, technical support, and product development in a flexible, remote-first environment.

If you’re an experienced engineer who loves solving workflow challenges, building smart integrations, and working closely with users and founders, this role offers the autonomy, impact, and growth potential you’re looking for.

ApplyNow