Shopify - Support Engineer | Fresher - 5 years | Photon

                                           Shopify - Support Engineer | Fresher - 5 years

Full Stack Developer - Shopify Application Support & Enhancements

Role: Full Stack Developer
Industry: IT Services & Consulting
Department: Engineering – Software & QA
Employment Type: Full Time, Permanent
Work Focus: Shopify Frontend & Backend (Frontend-heavy)

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Table of Contents

1. Introduction: Shopify Full Stack Developer Opportunity

2. Role Overview: Application Support and Maintenance

3. Shopify Frontend & Backend Development Scope

4. Key Technical Skills Required

5. Application Support & Maintenance Responsibilities

   • Incident, Service, and Problem Management

   • Troubleshooting and Root Cause Analysis

   • SLA Management and Customer Communication

6. Enhancement and Agile Development Responsibilities

   • Sprint Planning and Grooming

   • Development, Testing, and Code Quality

   • PR Reviews, QA, and UAT Support

7. Shopify Platform Expertise Expectations

8. Quality, Testing, and Performance Standards

9. Who Should Apply for This Role?

10. Job Highlights at a Glance

11. Career Growth and Learning Opportunities

12. Final Thoughts

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1. Introduction: Shopify Full Stack Developer Opportunity

Are you a Shopify Full Stack Developer with a strong frontend focus who enjoys both application support and feature enhancements? This role offers a unique opportunity to work on high-traffic Shopify-based applications, balancing day-to-day support with agile-driven development and continuous improvement.

The position is ideal for professionals who enjoy solving real production issues, optimizing storefront performance, and contributing to scalable, well-tested Shopify solutions in a collaborative engineering environment.

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2. Role Overview: Application Support and Maintenance

This role combines Shopify development with application support and maintenance responsibilities. You will be responsible for ensuring platform stability, resolving incidents, and delivering enhancements while adhering to strict quality, SLA, and coding standards.

The position requires close collaboration with business analysts, QA teams, engineering leads, and L1 support teams to ensure smooth operations and continuous delivery.

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3. Shopify Frontend & Backend Development Scope

You will work extensively on Shopify frontend and backend development, with a strong emphasis on frontend technologies and user experience.

Key areas of focus include:

• Shopify theme development and customization

• UI enhancements using modern JavaScript frameworks

• Backend integrations and Shopify APIs

• Performance optimization and SEO improvements

Candidates should have at least 1 year of hands-on experience in Shopify theme development and customization.

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4. Key Technical Skills Required

To succeed in this role, candidates must demonstrate expertise in:

• Shopify theme development and customization

• Liquid templating language

• JavaScript, jQuery, AJAX, JSON

• HTML5 and CSS

• ReactJS and DOM manipulation

• Strong understanding of responsive web design and cross-browser compatibility

In addition, candidates should be familiar with:

• Shopify objects and properties

• Shopify AJAX API

• Metafields

• Shopify CMS and theming system

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5. Application Support & Maintenance Responsibilities

Incident, Service, and Problem Management

You will be responsible for Incident Management, Service Request Management, Problem Management, and platform enhancements for assigned brands or storefronts.

This includes handling live issues, prioritizing tickets, and ensuring resolution within defined SLAs.

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Troubleshooting and Root Cause Analysis

You will research, diagnose, and troubleshoot issues across frontend, backend, and integrations. Identifying root causes and implementing long-term fixes is a key expectation of this role.

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SLA Management and Customer Communication

You will ensure:

• Resolution SLAs are met based on ticket priority

• End-user comments on tickets are addressed promptly

• Resolution notes are accurately captured in Jira

• Customers receive clear and timely feedback

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L1 Enablement and SOP Creation

You will create Standard Operating Procedures (SOPs) for common incidents and requests, enabling L1 teams to resolve issues faster and improve First Call Resolution (FCR).

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6. Enhancement and Agile Development Responsibilities

Sprint Planning and Grooming

You will actively participate in Sprint Planning and Grooming sessions, working closely with Business Analysts to:

• Refine requirements

• Story point during refinement

• Clarify acceptance criteria

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Development, Testing, and Code Quality

You will develop code based on signed-off acceptance criteria, ensuring:

• Minimum 80% unit test coverage

• Compliance with defined coding standards

• Agile delivery practices are followed consistently

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PR Reviews, QA, and UAT Support

You will collaborate with engineering leads to:

• Review and approve pull requests

• Fix bugs identified during QA and UAT phases

• Ensure enhancements are production-ready

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7. Shopify Platform Expertise Expectations

Candidates should have experience with:

• Implementing and debugging third-party Shopify apps

• Shopify CMS best practices

• Page speed optimization techniques

• SEO (Search Engine Optimization) and CRO (Conversion Rate Optimization)

This role requires balancing technical excellence with business-focused optimization.

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8. Quality, Testing, and Performance Standards

You will be expected to:

• Ensure code passes SONAR or relevant static analysis tools

• Maintain high test coverage and clean code practices

• Deliver enhancements using a truly agile methodology

• Focus on performance, scalability, and maintainability

Quality is a non-negotiable standard in this role.

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9. Who Should Apply for This Role?

This role is ideal for professionals who:

• Have strong Shopify frontend and backend experience

• Enjoy a mix of support, maintenance, and development

• Are comfortable working in Agile/Scrum environments

• Take ownership of production issues and enhancements

• Communicate effectively with technical and non-technical stakeholders

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10. Job Highlights at a Glance

• Shopify frontend & backend development (frontend-heavy)

• 1+ year experience in Shopify theme development

• Expertise in Liquid, JavaScript, jQuery, ReactJS

• Strong knowledge of Shopify CMS and APIs

• Experience with SEO, CRO, and page speed optimization

• Hands-on application support and incident management

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11. Career Growth and Learning Opportunities

This role offers:

• Exposure to enterprise-scale Shopify platforms

• Strong hands-on experience in support + development hybrid roles

• Opportunity to work with Agile teams and modern tooling

• Skill growth in performance optimization, SEO, and testing practices

It’s a great role for developers looking to grow into senior full stack or technical lead positions.

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12. Final Thoughts

The Shopify Full Stack Developer – Application Support & Enhancements role is ideal for developers who enjoy building, maintaining, and optimizing Shopify storefronts while ensuring platform stability and customer satisfaction.

If you have strong Shopify fundamentals, enjoy troubleshooting real-world issues, and want to work in a structured yet agile engineering environment, this role offers both technical depth and long-term career growth.